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BMW Financial Services(GB) Limited

Financial Ombudsman decision DRN-6100663 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Bereavement and power of attorney

In the Ombudsman’s words

This included a number of administration issues, the amount that was due to settle the account and that this had been sought despite BMWFS being told that Mrs P had no estate.Mortgage administration

The estate of Mrs P complains about the way BMW Financial Services (GB) Limited trading as Alphera Financial Services (BMWFS) dealt with the termination of a motor finance agreement after Mrs P passed away.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6100663.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.