MONZO BANK LIMITED
Financial Ombudsman decision DRN-6096917 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mr M complains about how Monzo Bank Ltd (Monzo) handled his chargeback dispute.Card dispute or chargeback
Monzo reviewed his concerns and found his chargeback dispute had been handled fairly; however, it could have provided better service after the dispute had been closed.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6096917.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.