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Financial Ombudsman decision DRN-6096900 Not upheld

Not upheldoutcome, as published by the Ombudsman

£504redress stated in the decision

Tue Feb 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

This amount included the missed payment from the previous month, in addition to further interest applied and late payment charges.Charges and fees

NewDay has confirmed late payment markers were added to Ms V’s credit file for April and May 2025.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6096900.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.