Lloyds Bank PLC

Financial Ombudsman decision DRN-6095602 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Feb 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

a savings account with a balance of 2p, which Lloyds then closedAccount closed or refused

The bank acknowledged that it had taken longer than it should have taken to deal with Mr C’s query and paid him £100 in recognition of thatComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6095602.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.