Clydesdale Bank Plc
Financial Ombudsman decision DRN-6095600 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Feb 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mr B is unhappy that Clydesdale Bank Plc trading as Virgin Money didn’t default his account at an earlier time than they eventually did.Treatment in financial difficulty
Virgin must backdate Mr B’s default to 1 June 2024 and amend their credit file reporting accordingly.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6095600.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.