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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY

Financial Ombudsman decision DRN-6094372 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Ms S complains about the poor service she received from National Westminster Bank PLC trading as Ulster Bank (UB) when trying to close a savings account she held with it.Account closed or refused

Ms S complained about the service she had received when asking for details about her account, getting access to her funds and closing her account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6094372.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.