Revolut Limited

Financial Ombudsman decision DRN-6094233 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£3,038redress stated in the decision

Wed Feb 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

The disputed transactions were carried out using Apple Pay, which was set up using a One Time Passcode (OTP) sent to Mr C.APP scam refund refused

Mr C complains that Revolut Ltd has declined to refund disputed transactions that were made from his account.Unauthorised transaction

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6094233.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.