Nationwide Building Society

Financial Ombudsman decision DRN-6093456 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr L has complained Nationwide Building Society had inadequate protection in place to prevent an unauthorised online transaction taking place on his card.Unauthorised transaction

He was also unhappy about the way his complaint was handled as he felt his local branch had fobbed off his concerns and was difficult to contact.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6093456.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.