Lloyds Bank PLC

Financial Ombudsman decision DRN-6092580 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Feb 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration, Service failure

In the Ombudsman’s words

Lloyds was reporting inaccurate information to credit reference agencies as Ms S had made full payments in each of the prior eight months.Credit file reporting

Ms S complains that Lloyds Bank PLC hasn’t treated her fairly in relation to her mortgage.Mortgage administration

Lloyds hadn’t sent Ms S information she asked for about the account history and transactions.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6092580.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.