Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-6091864 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

BOI and Miss E hadn’t agreed a repayment planTreatment in financial difficulty

complaint that BOI didn’t ask her trustee in bankruptcy for payment and that this impacted the level of mortgage arrearsMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6091864.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.