Nationwide Building Society

Financial Ombudsman decision DRN-6090190 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Miss A complains that Nationwide Building Society (Nationwide) refuses to refund card transactions she says she didn’t authorise.Unauthorised transaction

Nationwide acknowledged that during Miss A’s claim journey, its handling of her concerns was not satisfactory, and as such it acted in awarding Miss A £50 compensation in recognition of this failureComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6090190.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.