J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-6089825 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr M complains that J.P. Morgan Europe Limited trading as Chase (Chase) is refusing to refund him payments he has disputed, that he made from his Chase account.APP scam refund refused

I understand that Mr M was registered with a third-party organisation that passes information on to businesses that provide gambling facilities to its customers.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6089825.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.