NewDay Ltd

Financial Ombudsman decision DRN-6089410 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Ms O complains NewDay Ltd trading as Aqua unfairly terminated her credit card account.Account closed or refused

Aqua however apologised that it hadn’t explained Ms O’s account could be terminated due to the existing arrears, when agreeing the payment arrangement.Complaint handling

Rules cited

FCA Consumer Duty (PRIN 2A), Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6089410.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.