Telefonica UK Limited

Financial Ombudsman decision DRN-6087391 Not upheld

Not upheldoutcome, as published by the Ombudsman

£117redress stated in the decision

Tue Mar 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

O2 had administrated her 2023 agreement after the upgrade didn’t completeMortgage administration

O2 provided the wrong device under the fixed sum loan agreementService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6087391.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.