Santander UK Plc
Financial Ombudsman decision DRN-6086503 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Santander ought to have realised that Mr G’s gambling was problematic and proving to be unsustainable.Treatment in financial difficulty
Santander acted unfairly when it continued charging overdraft interest, fees and any associated charges on Mr G’s facility from August 2023.Charges and fees
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6086503.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.