Nationwide Building Society

Financial Ombudsman decision DRN-6083040 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Data and privacy

In the Ombudsman’s words

restricted from accessing the account through the Nationwide mobile appIdentity checks and access

personal information Nationwide Building Society have requested from himData and privacy

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6083040.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.