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Barclays Bank UK PLC

Financial Ombudsman decision DRN-6079678 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Mr M said he couldn’t remember much about when and how he came to sign the cheques. But he did say that he remembered a man came to his house and that he felt threatened and intimidated and that he signed at least one cheque for £5,000 so the man would leave.Unauthorised transaction

Barclays should monitor the accounts they provide for a variety of reasons which includes being alert to the risk of financial harm to their customers. This can be through fraud, scams or the misappropriation of funds. This is especially the case for older customers who (as a group) are generally more vulnerable to certain types of financial abuse.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6079678.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.