Nationwide Building Society

Financial Ombudsman decision DRN-6079622 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Nationwide carried out a further review in September 2024 and requested further information by letter... Nationwide then restricted his remaining account on 15 October 2024 and decided to close it immediately on 17 October 2024.Account closed or refused

He says Nationwide failed to take proper account of his vulnerability in how they treated him.Support for vulnerable customers

Rules cited

Equality Act 2010, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6079622.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.