Topaz Finance Limited

Financial Ombudsman decision DRN-6075888 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mrs J said she’d been having financial difficulties, and her Buy To Let (“BTL”) mortgage with Topaz had been on a payment plan for over a year.Treatment in financial difficulty

Topaz said it was disappointed to see that it had let Mrs J down, because she hadn’t received a call back from a manager after 5 August when she requested one.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6075888.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.