Barclays Bank Plc
Financial Ombudsman decision DRN-6074525 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Mar 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr and Mrs C complain that Barclays Bank UK PLC (‘Barclays’) won’t reimburse the funds they lost when they say they fell victim to a scam.APP scam refund refused
Mr and Mrs C have also complained about the service they were provided with when they tried to report a scam to Barclays.Complaint handling
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6074525.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.