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Lantern Debt Recovery Services Limited

Financial Ombudsman decision DRN-6073861 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr H raised an irresponsible lending complaint to LIrresponsible lending

Ignored his mental health vulnerability disclosed in the phone call on 3 March 2025Support for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook), Equality Act 2010, UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6073861.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.