TSB Bank plc

Financial Ombudsman decision DRN-6073145 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

In 2016 TSB closed his account and passed the outstanding overdraft debt to its recoveries department.Account closed or refused

TSB hadn’t done what it said it would in April 2018, by responding in further detail to his complaintComplaint handling

Rules cited

FCA DISP (Dispute Resolution), Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6073145.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.