NewDay Ltd

Financial Ombudsman decision DRN-6072874 Upheld

Upheldoutcome, as published by the Ombudsman

£165redress stated in the decision

Mon Feb 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mrs H emailed NewDay again on 9 May unhappy at these charges and also asked why NewDay had sent her a letter advising that the credit limit on her account would be increasedCharges and fees

Mrs H didn’t receive a response to her email, but on 14 May she received a letter from NewDay, dated 29 April, in response to her complaint, but which didn’t uphold it.Complaint handling

Rules cited

Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6072874.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.