Lloyds Bank PLC

Financial Ombudsman decision DRN-6072029 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Lloyds is entitled to close an account just as a customer may close an account with it.Account closed or refused

Ms K complains Lloyds Bank PLC (“Lloyds”) closed her accounts and provided poor customer service to her in branch because of long waiting times, and rude and unhelpful staffComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6072029.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.