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Toyota Financial Services (UK) Plc
Financial Ombudsman decision DRN-6070833 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Thu Jun 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
slow to remove a HPI finance markerMortgage administration
disappointed not to receive a response until a little after the eight-week deadlineComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6070833.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.