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American Express Services Europe Limited

Financial Ombudsman decision DRN-6070014 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Support for vulnerable customers

In the Ombudsman’s words

Mr F complains that American Express Services Europe Limited (AMEX) is holding him responsible for a payment he says he didn’t make or allow anyone else to make.Card dispute or chargeback

Our Investigator said that AMEX should pay £150 in compensation due to Mr F’s vulnerabilities being exasperated by this complaint.Support for vulnerable customers

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6070014.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.