Barclays Bank UK PLC

Financial Ombudsman decision DRN-6069922 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jun 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Barclays wrote to Ms B to say it had reviewed her account and made the decision to remove her overdraftAccount closed or refused

I think it could have been clearer. Had it identified Ms B’s circumstances and her understanding of how the overdraft worked, I think a level of upset and concern could have been avoided.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6069922.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.