ClearBank Limited
Financial Ombudsman decision DRN-6069917 Upheld
Upheldoutcome, as published by the Ombudsman
£4,496redress stated in the decision
Mon Jun 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Ms M received a call in July 2024 from a scammer impersonating somebody from Tide’s fraud team.APP scam refund refused
The payments in dispute are numbered below. For ease I have also included the £43 payment that has been refunded to S. The remaining payments were made to the same merchant who I will refer to as “E”.Card dispute or chargeback
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6069917.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.