Barclays Bank UK PLC

Financial Ombudsman decision DRN-6069256 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

Barclays formally warned Mr B about his behaviour. He was advised if he continued to speak to staff in the manner he did, Barclays would strongly consider closing his business account.Account closed or refused

Mr B says the process took too long and he waited nearly two months for B’s money to be returned.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6069256.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.