MONZO BANK LIMITED
Financial Ombudsman decision DRN-6066482 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jun 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr A has complained about how Monzo Bank Limited (Monzo) dealt with his requests for a refund.Card dispute or chargeback
Mr A raised a complaint about Monzo requesting further information, as he said he was unable to upload it because the dispute process he was asked to follow did not have an option for him to upload the information.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6066482.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.