Rooftop Mortgages Limited

Financial Ombudsman decision DRN-6064258 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Mortgage administration

In the Ombudsman’s words

Mr L has also complained that the mortgage was mis-sold and irresponsibly lent in 2007Irresponsible lending

Nor am I persuaded that RML has treated Mr L unfairly in its dealings with him since 2022 when the mortgage expired and fell due for repayment in full.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6064258.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.