Close Brothers Limited

Financial Ombudsman decision DRN-6062105 Upheld

Upheldoutcome, as published by the Ombudsman

£9,509redress stated in the decision

Wed Feb 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Miss B’s complaint was looked at by one of this service’s investigators who, having considered everything, didn’t recommend that it should be upheld. She said that Close Brothers hadn’t acted unfairly due to its responsibilities to report accurately to the credit reference agenciesCredit file reporting

As the car had been stolen and Close Brothers was aware that there was police interest in the car and that an insurance claim was being made, I consider that it would be fair and reasonable for Close Brothers to have done more to help Miss B at that time.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6062105.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.