Santander UK Plc
Financial Ombudsman decision DRN-6062100 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Thu Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
blocked their accountFunds blocked or frozen
Santander’s terms exclude non-UK residents from opening current accounts, and, despite Mr H stating his non-UK residence and providing his foreign proof of address in branch over separate visits, staff accepted the application for him to join the account.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6062100.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.