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Nationwide Building Society

Financial Ombudsman decision DRN-6061051 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr B complains that Nationwide Building Society didn’t do enough to help him when he told it about a dispute he had with a merchant over goods paid for using his Nationwide credit card.Card dispute or chargeback

I think it would have been helpful for Nationwide to have requested this evidence sooner and before communicating an outcome.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6061051.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.