Nationwide Building Society

Financial Ombudsman decision DRN-6060700 Not upheld

Not upheldoutcome, as published by the Ombudsman

£130redress stated in the decision

Thu Feb 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Mrs B and Mr S complain about problems they encountered and fees they were charged by Nationwide Building Society for transactions in a foreign currency.Charges and fees

Mrs B and Mr S have said that Nationwide didn’t take into account Mrs B’s vulnerability.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6060700.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.