Nationwide Building Society

Financial Ombudsman decision DRN-6060693 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr V complains that Nationwide Building Society gave him incorrect information about how much an overpayment would affect the term of his mortgage.Mortgage administration

Nationwide’s delays made things worse. It took six weeks to respond to his complaint and did not call him back as promised.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6060693.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.