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First Data Europe Limited
Financial Ombudsman decision DRN-6060370 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
In July 2024, Clover notified it of two chargebacks, which it defended.Card dispute or chargeback
W also complained that Clover has failed to credit it with some of the proceeds of its card transactions without explanation.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6060370.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.