Barclays Bank UK PLC

Financial Ombudsman decision DRN-6058979 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Support for vulnerable customers

In the Ombudsman’s words

declined his claim for money back in relation to a transaction that took place on his credit card accountCard dispute or chargeback

I also appreciate Mr B feels given his vulnerabilities Tesco ought to have treated him more sympatheticallySupport for vulnerable customers

Rules cited

Consumer Credit Act 1974, FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6058979.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.