HSBC UK Bank Plc
Financial Ombudsman decision DRN-6056769 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mrs C and Mr L complain that HSBC UK Bank Plc was unprofessional when dealing with their mortgage applications.Mortgage administration
Mr L says his complaint is about how HSBC dealt with him and the application, and then how it dealt with his complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6056769.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.