Santander UK Plc
Financial Ombudsman decision DRN-6056156 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Feb 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mr C complains Santander UK Plc won’t refund direct debit payments taken from his account which he says he did not authorise.Unauthorised transaction
Santander has now refunded the direct debit payments in question. So, I consider that fair and reasonable to resolve this part of Mr C’s complaint. In relation to the overall handling of matters, Santander has offered £100 to resolve things.Complaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6056156.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.