Barclays Bank UK PLC

Financial Ombudsman decision DRN-6056124 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£279redress stated in the decision

Wed Feb 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Irresponsible lending, Charges and fees, Credit file reporting

In the Ombudsman’s words

Miss M complains that Barclays Bank UK PLC (Barclays) won’t refund money that she lost to a scam.APP scam refund refused

She was also persuaded that the loan shouldn’t have been approved as it wasn’t affordable for Miss M.Irresponsible lending

Refund/remove all interest, fees and charges. These shouldn’t be applied going forward.Charges and fees

Remove any adverse information that has been reported to Miss M’s credit file until any remaining balance is repaid or settled.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6056124.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.