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American Express Services Europe Limited

Financial Ombudsman decision DRN-6054696 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr P complains that American Express Services Europe Limited (AMEX) unfairly closed his account.Account closed or refused

In June 2025, AMEX issued their final response to Mr P’s complaint, which they did not uphold.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6054696.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.