Lloyds Bank PLC

Financial Ombudsman decision DRN-6053412 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Ms B complains that Lloyds Bank PLC should pay her additional compensation for the difficulties she experienced when trying to close a bank account.Account closed or refused

She reported experiencing repeated poor service over the next five years or so. She described long wait times when calling, being cut off multiple times and receiving unclear or inconsistent information.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6053412.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.