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BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN-6053255 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Feb 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Mr S complains that BMW FINANCIAL SERVICES (GB) LIMITED (BMW) unfairly terminated a hire purchase agreement and intends to repossess a car it supplied to him.Treatment in financial difficulty
In November 2023, Mr S was supplied with a new car under a hire purchase agreement with BMW.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6053255.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.