MONEYBARN NO.1 LIMITED

Financial Ombudsman decision DRN-6052773 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

I don’t think Moneybarn were unreasonable to reject a payment break request from Mr S.Treatment in financial difficulty

Moneybarn made mistakes in how it communicated with Mr S. In particular, Moneybarn failed to update Mr S’s contact detailsService failure

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6052773.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.