Firms › Klarna Financial Services UK Limited ›
Klarna Financial Services UK Limited
Financial Ombudsman decision DRN-6052229 Upheld
Upheldoutcome, as published by the Ombudsman
£80redress stated in the decision
Mon Feb 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
remind Klarna of its obligations to treat those in financial difficulties with forbearance and due considerationTreatment in financial difficulty
Klarna said in its final response it decided to write off £40 from the amounts owedCharges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6052229.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.