Santander UK Plc
Financial Ombudsman decision DRN-6052155 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon May 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Santander reduced the arrears balance of Mr J’s mortgage by over £40,000 to put him in the position he would have been in had the interest rate been lower.Interest and rates
He needs an amended redemption statement to understand how his account would have looked at the time of the sale in October 2022.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6052155.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.