Coventry Building Society

Financial Ombudsman decision DRN-6049972 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Mr G complained to Coventry about its ID requirements and not being able to access the account.Identity checks and access

And Mr G was unhappy about receiving conflicting information during phone calls about his complaint.Complaint handling

Rules cited

Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6049972.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.