Barclays Bank UK PLC

Financial Ombudsman decision DRN-6049748 Not upheld

Not upheldoutcome, as published by the Ombudsman

£480redress stated in the decision

Thu May 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Barclays didn’t make clear to Mr G when he applied for the new mortgage that he could complete on 1 September, not 1 October, as it should have done.Interest and rates

Mr G complains he was given misleading information by Barclays Bank UK PLC about when he could change the interest rate on his mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6049748.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.