Starling Bank Limited

Financial Ombudsman decision DRN-6048448 Upheld

Upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Mon Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

declined her application to upgrade her accountAccount closed or refused

Starling provided poor customer service when Miss B’s father complained to them on her behalfComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6048448.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.